Stanbic IBTC Bank has reinforced its status as a  leading financial institution by topping the Retail Banking and SME Banking categories in the recently concluded 2024 KPMG West Africa Banking Industry Customer Experience Survey.

 

 

 

The latest feat  made it the fourth consecutive year the bank would lead in Retail Banking with a customer experience score of 75.5 per cent, and the second consecutive year it would  dominate the SME Banking segment with an impressive score of 77.3 per cent.

 

 

 

Stanbic IBTC Bank’s retail banking excellence reflects its unwavering focus on customer satisfaction, seamless account management, and innovative digital solutions.

 

 

 

Customers have praised the bank for its robust mobile banking features, high transaction success rates, and swift issue resolution. Key updates to its mobile app, such as enhanced security features and personalised budgeting tools, have reinforced the bank’s leadership position.

 

 

 

In the SME Banking segment, Stanbic IBTC Bank continues to shine with its dedication to addressing the unique needs of small and medium enterprises.

 

 

Commenting on the achievement,  Chief Executive of Stanbic IBTC Bank, Wole Adeniyi expressed the bank’s recognition as  Nigeria’s top Retail and SME bank for four and two consecutive years, respectively.

 

 

He described the feat as reflecting the bank’s commitment to innovation, customer-centricity, and excellence, assuring the bank’s teeming stakeholders of the financial institution’s resolve to continue to raise the bar in providing financial services that empower individuals and businesses across Nigeria.