Stanbic IBTC Pension Managers has announced its introduction of self-service channels, as a way of  reaffirming its commitment to enhancing customers’ experience, and ensuring such customers get the needed support, quickly.

 

 

These self-service options aim to streamline processes and provide easy access to pension management services, reflecting the organisation’s dedication to customer satisfaction and convenience; putting them in control of their financial future.

 

 

One of such channels is MyPension Portal, accessible via the company’s website, and which  offers customers a user-friendly platform to manage their pension details effortlessly.

 

 

The portal, according to the company,  allows for easy updates of personal information, requests for reference letters to submit at schools and embassies, and the ability to switch between investment funds.

 

 

“It also provides the convenience of accessing and requesting statements at any time, relieving customers of unnecessary stress and paperwork,” the firm said.

 

 

The Chief Executive, Stanbic IBTC Pension Managers, Olumide Oyetan reiterated the firm’s dedication to improving pension management by enhancing ease and efficiency.

 

 

“By getting acquainted with and utilising these options to their fullest, customers can enjoy the benefits of flexibility and independence,” he stated.

 

 

Oyetan further underscored the firm’s commitment to leveraging technology to improve pension management for customers, ensuring the availability of the self-service channels 24/7 for checking account balances, updating personal details, or making enquiries seamlessly.