Exceptional customer experience, resilience, key to our success story at 75- UBA

 

One of the nation’s frontline financial institutions, United Bank for Africa (UBA), has attributed the feats it has been able to record in the last 75 years to its commitment to exceptional customer experience, sound strategies and resilience.

 

 

Speaking at the Global Press Conference, organised  by the bank, to flag-off a year-long activities to mark the bank’s 75th anniversary,  in Lagos, the bank’s Group Deputy Managing Director, Mr. Muyiwa Akinyemi stated  that the bank’s robust performance, occasioned by its strong sound strategies and commitment to operational excellence, had, over the years, made it an attractive investment opportunity.

 

 

As a way of enhancing the bank’s future growth, and further enriching  the experiences of its customers, Akinyemi stated that the financial institution has continued to deploy   Innovation and digital transformation in its operations, to enable it  meet such customers at their touchpoints.

 

 

“We are committed to offering value that enhances the experience of our customers, while solidifying our position as a forward-thinking institution.

 

 

“Together, we will continue to uphold our core values of Excellence, Enterprise, and Execution, driving sustainable growth and successes,” he stated.

 

Oliver Alawuba

 

Also speaking at the event, the bank’s Group Managing Director, Oliver Alawuba,  expressed his delight that the financial institution, which commenced operations in 1949 on Kakawa St, Lagos Island as the British & French Bank, had grown into a financial behemoth, with  presence in  20 African countries and 4 global financial nerve-centres (New York, London, Paris and Dubai).

 

 

He acknowledged the contributions of the present and past  Chairmen of Group and Subsidiary Boards, Board Members, Group and Subsidiary MD/CEOs, staff in various capacities, and customers , over the years, noting that without such sacrifices and support, the financial institution would not be where it presently is.

 

 

“To this end, please join me in celebrating our current Group Chairman, Board Members, Executive Management and staff across all our subsidiaries.

 

 

“Without your sacrifices, contributions, support, and guidance over the years, we would not be where we are today.

 

 

Tony Elumelu

 

“Our Group Chairman (Mr. Tony Elumelu, CFR) truly deserves special recognition and mention. Without his visionary push in 2005 and tutelage over the years, I doubt whether we would be where we are today,” he added.

 

 

Describing the milestone as a testament to the bank’s resilience, innovation, and unwavering commitment to excellence, Alawuba listed some of the achievements of the bank in the past 75 years to include: being the first Bank in Nigeria to offer an Initial Public Offering (IPO) in 1970; first in Nigeria banking industry to be listed on the NSE; the first Nigerian Bank to open a branch in the USA and London, among many other feats.

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