In a significant move to streamline pension management and enhance customer experience, Stanbic IBTC Pension Managers has announced the relaunch of its comprehensive suite of self-service options.

 

 

The latest offerings, launched  through an informative webinar session, recently, forms part of the company’s ongoing efforts at empowering clients by enlightening them on how to conveniently leverage these tools to manage their pension accounts efficiently.

 

 

One of the self-service channels MyPension Portal, accessible via the firm’s website, offers customers a user-friendly platform to manage their pension details, effortlessly.

 

 

The portal enables users to submit requests to update personal information, such as date of birth, name, employer details, address, and phone number. It also facilitates easy requests for embassy letters related to travel and education, while providing the convenience of accessing and requesting statements at any time.

 

 

The Chief Executive of Stanbic IBTC Pension Managers, Olumide Oyetan, emphasised the firm’s dedication to transparency whilst improving the ease and efficiency of managing your pension fund.

 

 

“The webinar session gave our customers the opportunity to understand and get acquainted with our self-service channels. Clients can enjoy the benefits of flexibility and independence,” he stated.

 

 

Oyetan further highlighted the firm’s dedication to leveraging technology to improve pension management for its clients, underscoring the availability of the self-service channels 24/7 for checking account balances, updating personal details, or making enquiries seamlessly.

 

 

“Our self-service platforms mark a significant milestone in Stanbic IBTC Pension Managers’ efforts to provide more accessible and dependable service. Through these user-friendly platforms, we aim to not only meet but exceed clients’ expectations,” Oyetan added.