One of the nation’s frontline financial institutions, Ecobank Nigeria, has said its decision to remodel its branches, across the country, stemmed from the need to enhance the experiences of its customers, while transacting business with the bank.

 

The remodeling, which has since commenced, according to the bank, will see its existing banking halls turn into modern smart banking arenas designed to offer a cozy experience  to its customers and other stakeholders,  visiting  the branches.

 

Speaking on the branch transformation exercise, Head, Branch Network, Ecobank Nigeria Limited, Titi Olarinde said it is a deliberate and strategic decision of the bank to ensure that customers transact seamlessly in an environment where they are happy to come to everyday, whilst providing the best banking experience for them and its staff.

 

She said the remodeled branches are equipped with fully functional digital service points, new ATMs, solar power for uninterrupted 24/7 electricity and other facilities for an enhanced customer experience.

 

Olarinde disclosed that the bank has earmarked 50 branches across the nation for the redesign exercise, for the first phase, and they will be delivered before  the end of the year.

 

According to her, some of these branches, such as: Ajose Adeogun, Ikotun, Iju and Admiralty branches in Lagos; Jabi, Garki Area 8 and Maitama in Abuja; Murtala Mohammed Way, Kano; Benin Sapele Road, Benin-City and Aba Road in Port Harcourt, have been completed and are already open to customers.

 

“For us as a bank, we decided to redesign and give our branches a new look and feel to tell the story of who we are as a pan African banking institution. The comprehensive renewal affects the ambience, aesthetics, internal and exterior branding of the branches. To complement the new look, the signages are also being completely changed or refurbished.

 

“We believe the remodeled branches will reflect the personality and values of the brand, raise the bar of customer experience and service delivery to our existing and prospective customers as well as all stakeholders,” she stated.

 

Olarinde concluded by saying that the various innovative projects by the bank in recent times are targeted at making it the most preferred financial institution in the country.